FAQ

About products
About order
About returns
About delivery and shipping

About delivery and shipping

Q. Delivery method

A.
We will deliver by Sagawa Express in Japan and by EMS overseas.

Q. About delivery date

A.
Regarding stock items, you can designate the delivery date 7 days or later after the order.
Made-to-order products will be shipped as soon as it is ready.

Q. Shipping fee

A.

Please refer to the delivery charge table.



【Japan】

・Hokkaido

~3kg: 1,200JPY

3.01kg~: 1,500JPY


・North Tohoku

（Aomori, Akita, Iwate）

~3kg: 900JPY

3.01kg~: 1,100JPY


・South Tohoku

（Miyagi, Yamagata, Fukushima）

~3kg: 900JPY

3.01kg~: 1,100JPY


・Kanto

（Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Tochigi, Gunma, Yamanashi）

~3kg: 900JPY

3.01kg~: 1,100JPY


・Sinetsu

（Nagano, Niigata）

~3kg: 900JPY

3.01kg~: 1,100JPY


・Hokuriku

（Ishikawa, Toyama, Fukui）

~3kg: 900JPY

3.01kg~: 1,100JPY


・Chubu

（Shizuoka, Aichi, Gifu, Mie）

~3kg: 900JPY

3.01kg~: 1,100JPY


・Kansai

（Osaka, Kyoto, Nara, Hyogo, Shiga, Wakayama）

~3kg: 900JPY

3.01kg~: 1,200JPY


・Chugoku

（Okayama, Hiroshima, Yamaguchi, Tottori, Shimane）

~3kg: 1,200JPY

3.01kg~: 1,300JPY


・Shikoku

（Kagawa, Tokushima, Ehime, Kochi）

~3kg: 1,200JPY

3.01kg~: 1,400JPY


・Kyusyu

（Fukuoka, Oita, Nagasaki, Kumamoto, Saga, Miyazaki, Kagoshima）

~3kg: 1,200JPY

3.01kg~: 1,500JPY


・Okinawa

~3kg: 1,200JPY

3.01kg~: 1,600JPY



【Hong Kong, Macau, Singapore, Thailand, Indonesia, India】

~1kg: 3,650JPY

1.01kg~2kg: 5,150JPY

2.01kg~: 6,600JPY



【China, Taiwan, South Korea】

~1kg: 2,700JPY

1.01kg~2kg: 4,000JPY

2.01kg~: 5,250JPY



【Australia, New Zealand, Canada, Sweden, Denmark, Finland, Luxembourg, Norway, Poland, Portugal, Switzerland, Saudi Arabia, United Arab Emirates, Turkey, Belgium, France, Germany, Spain, United Kingdom, Italy, Belgium, France, Germany, Spain, Great Britain, Italy】

~1kg: 4,900JPY

1.01kg~2kg: 7,300JPY

2.01kg~: 9,650JPY



【United states of america】

~1kg: 5,800JPY

1.01kg~2kg: 8,500JPY

2.01kg~: 11,150JPY



※This price includes consumption tax.

※Additional shipping charges may apply to remote islands and some areas.


Q. How long will it take to arrive after ordering?

A.
Stock items will be delivered within 7-10 days (excluding holidays) after ordering.
Made-to-order products will be delivered in 1-2 months.

Q. Can I change the shipping address?

A.
If you wish to change the delivery address after placing the order, contact us by email.

Q. About cash on delivery, purchase by transfer

A.
We do not support these payment methods at the moment.