FAQ

  1. Read more: About cash on delivery, purchase by transfer

    About cash on delivery, purchase by transfer

    We do not support these payment methods at the moment.
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  2. Read more: Can I change the shipping address?

    Can I change the shipping address?

    If you wish to change the delivery address after placing the order, contact us by email.
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  3. Read more: How long will it take to arrive after ordering?

    How long will it take to arrive after ordering?

    Stock items will be delivered within 7-10 days (excluding holidays) after ordering. Made-to-order products will be delivered in 1-2 months.
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  4. Read more: Shipping fee

    Shipping fee

    Please refer to the delivery charge table. 【Japan】 ・Hokkaido ~3kg: 1,200JPY 3.01kg~: 1,500JPY ・North Tohoku (Aomori, Akita, Iwate) ~3kg: 900JPY ...
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  5. Read more: About delivery date

    About delivery date

    Regarding stock items, you can designate the delivery date 7 days or later after the order. Made-to-order products will be shipped as soon as it is...
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  6. Read more: Delivery method

    Delivery method

    We will deliver by Sagawa Express in Japan and by EMS overseas.
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